TERMS OF BUSINESS

All products on this website (which may vary) are made by Endless Blooms.

Certain Products may be delivered by me in bud to ensure longer life.

 

Some Products and Flowers may be harmful or poisonous. If you require further information before submitting an order please contact me using the contact detail below.

All flowers and products are subject to availability. In the event of any supply difficulties, I reserve the right to substitute a Product of equivalent value and quality without notice. If I am unable to supply the Product or any substitute product to you at all, I shall notify you as soon as is reasonably possible and shall reimburse your payment in full.

 

Prices include VAT.

Order / Payments

During order submission you shall be required to provide me with your personal details, including accurate postcode, together with those of the intended recipient (You can view my Privacy Policy here) and all necessary payment details. I accept bank transfer or cash.

Submitting your Order Form is subject to my acceptance and I will not consider myself bound by a contract with you unless I have issued you a confirmation of order delivery by email.

A deposit of 50% is payable on all orders and the balance is required 48 hours before delivery.

 

I cannot accept Order Forms from customers under the age of eighteen (18) years.

 

Delivery

Delivery service is free within a 5-mile radius of Uckfield. Other area will incur a delivery charge. Delivery on Sundays and bank holidays are subject to availability. On acceptance of your Order Form I will advise you by e-mail confirmation of the intended delivery date.

I will process Order Forms received on Sundays or Public Holidays the next working day.

Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that I can notify you if any delivery problems are encountered.

When placing your order, you can specify further delivery information using the 'Delivery Notes' field provided. This is intended to provide further guidance to me delivering your order which is not included within your address information, for example to specify floor number, carparking difficulties, any sat nav problems or hospital ward.

I reserve the right to not action any delivery requests specified in this field which I deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.

 

Collection

You can collect flowers from my home studio. Please message me to arrange a time.

Cancellation

Orders may be amended or cancelled up to 48 hours before the intended delivery date.  To amend or cancel your order, please contact me via Facebook messenger or email.

 

Customer Services

If you are not satisfied with the any of my services, your complaints should be addressed to, Tania Leycester at Endless blooms and emailed to info@endlessblooms.co.uk

 

Due to the perishable nature of products and to assist me in resolving any complaints quickly, you are advised to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

 

I will always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.

If a payment has been made in error, please contact Tania Leycester Endless Booms at info@endlessblooms.co.uk